• Leverage cutting-edge AI tools and workflow automation to streamline key processes within Customer Experience, freeing up capacity across the team and enhancing efficiency.

• Collaborate closely with our Customer Success Consultants throughout the entire customer journey, driving Strategy Execution Excellence across Europe’s biggest organizations. This includes conducting data analysis to generate valuable insights, supporting customer consultations, and developing compelling pitch decks for top management.

• Ensure that Workpath delivers exceptional first-level support, providing customers with a seamless and reliable experience.

• Provide expert support to our Product Specialists by applying deep product knowledge in technical, platform-related, and content-driven customer interactions.

• Partner with our Customer Education Specialists to coordinate, refine, and enhance workshops and training formats, ensuring our customers get the most out of our software.

• Take ownership of your ideas and drive impact! In our dynamic startup environment, you'll have plenty of opportunities to initiate and lead your own projects—identify a challenge, propose a solution, and make a difference.

What matters most to us is your energy and motivation. We don't believe in a one-size-fits-all profile for this role, but drawing from our team's experience, we have an idea of what tends to work well:

• Currently enrolled in a Master's or advanced Bachelor's studies program.

• Valuable prior experience as an intern or working student in a fast-paced environment.

• Strong customer service and communication skills (proficiency in German and English).

• A hands-on mindset with a natural sense of ownership and responsibility, coupled with the ability to produce deliverables (e.g. new ideas, concepts, processes) both independently and collaboratively.

• Possess analytical thinking, a structured work style, and the ability to learn and adapt quickly. Having experience in working in a data-driven manner is a definite plus.

• Interest to learn and use the latest AI and automation technologies.

• Join a supportive team with a strong feedback culture, where continuous learning and growth are part of the journey.

• Work with cutting edge technology and get a firsthand look at what the software company of the future looks like.

• Embracing personal responsibility and autonomy as well as contributing creatively to the growth of the organization.

• Flexibility of working from everywhere including our central office in Munich.

• Accessing a range of perks and benefits, covering mental and physical health, mobility, events, coaching, personal budget, and more.