We are passionate about enabling large organizations to implement their strategies more efficiently. By changing their way of working, we empower them to provide every employee more focus and purpose in what they are doing. We value ownership, embrace pragmatism, like seeing the impact of our work and we are eager to learn something new every day - does this sound like you? Then join us at the forefront of driving Customer Success at Workpath.

First of all, we are not your typical SaaS company, and this is not a standard Customer Success role. As a (Sr.) Consultant Strategy Execution at Workpath, you will be responsible for a designated set of customers, ensuring they maximize the value they receive from us. You will guide them through transforming their strategy execution process and implementing the Workpath platform. This means your role ranges from being a change consultant and a strategy execution advisor to an account manager, ensuring a transition of our customers to outcome-focused organizations.

Your most important goals 

• Provide advice and guidance how to implement and establish the strategy execution process based on OKRs with the support of our solution and your expertise (every customer onboarding can be seen as individual transformation project)

• Share insights on how to successfully and sustainably integrate OKRs with other existing processes (e.g., KPIs, Performance Management, Project Management, Portfolio Management)

• Identify customer needs and challenges from conversations and data-sets to position additional Workpath services or software offerings that will help them overcome these challenges

• Secure a long-term collaboration with Workpath, delivering real business impact

What else?

• Track your customers’ success with the Workpath platform 

• Facilitate Business Reviews to share valuable insights with your customers top-level Executives

• Analyze customer data to avoid churn and drive adoption and retention

• Collaborate with the Account Team (Account Executives and Customer Education Specialists) to strategically plan for renewals and expansions

• Liaise between customers and our Product team to shape the future development of our strategy execution platform 

What we are looking for 

Energy and motivation matter most to us, we do not believe there is a one-size-fits-all profile for this role. However, drawing from our team’s experience, we have an idea what works well: You have worked in management consulting or a similar role. There you have gained experience in one or more areas such as strategy, strategy execution, transformation, change management, new work and/or agile methodologies. The only hard requirements we have is that you are an owner of your work, you can work independently and that you are an excellent communicator in German and English, conversing with senior leaders at ease. 

What sets you up for success in this role

• You embrace ownership and accountability, take charge and drive scalability for the Customer Success team

• Your fast learning and pragmatic mindset helps you adapt to dynamic situations and create innovative formats and processes

• You excel in a team environment, leveraging collective strengths but simultaneously thrive when working independently

• Flexible Work Environment: Based in our Munich office, you have the flexibility to work from home and use our “Workpath Anywhere” program for up to 40 days per year.

• Professional Growth: Access to a personal development budget, continuous coaching, and mentoring.

• Health and Wellbeing: Membership in the Urban Sports Club, mental health days, and support through OpenUp.

• Competitive Compensation: Attractive salary and stock option package, public transportation allowance, and other benefits.

If you are passionate about creating impactful content and driving Marketing success in a dynamic startup environment, we would love to hear from you. Apply now to be a part of our journey in shaping the future of work.

For more information about Workpath, visit our website.